How can we help?
Answers to the most common questions — and a direct line to a human when you need one.
Contact Support
We reply to every message within 48 hours (usually much faster).
Email us → support@clothesaura.comFrequently asked questions
How does the free trial work?
New users get a 3-day free trial of Premium. You won't be charged during the trial. If you don't cancel before it ends, your selected subscription starts automatically. Full details are in our Terms of Service.
How do I cancel my subscription?
Open the app → Account → Subscription → Cancel. Cancellation takes effect at the end of the current billing cycle, so you keep Premium access until then. If you subscribed via the App Store or Google Play, manage it in your store subscription settings.
How do I delete my account and data?
You can request deletion of your account and all uploaded photos at any time, free of charge — either in the app (Account → Privacy) or by emailing support@clothesaura.com. We process all GDPR requests within 30 days. See the Privacy Policy.
Are my photos used to train AI or sold?
No. Photos and videos you upload are used exclusively to generate your Virtual Try-On visualisations inside Aura. They are never sold to third parties for marketing or advertising.
Virtual Try-On isn't generating — what should I check?
Make sure you've selected at least one wardrobe item, you have a stable connection, and you're within your plan's monthly generation quota. If the issue persists, email us with a screenshot and we'll investigate.
Which devices are supported?
Aura is built for iOS and Android phones. The apps are coming to the App Store and Google Play — the download badges on the homepage will go live at launch.